Frequently asked questions (FAQ’s)

What are the check-in and check-out times for Pullman Rotorua?

Checkout is 11am and check in is available from 3pm, a late checkout or early check-in may be available at an additional cost, please contact ha7w3-re1@accor.com for more information.

Is Pullman Rotorua open and staffed 24 hours a day?

Yes, we operate a 24-hour front desk, ensuring staff availability at all times.

What are the food & beverage options in Pullman Rotorua?

Barrel & Co. Bar and Grill – Located on the ground floor, offering breakfast, lunch, dinner or room service, find out more at barrelcogrill.com

Dakjib Korean Chicken – A Korean fried chicken takeaway that can also be ordered and enjoyed in Barrel & Co, find out more at dakjibrotorua.co.nz

What are the fitness facilities available at Pullman Rotorua?

Our hotel features the Fit Lounge, providing guests with modern fitness facilities.

Does Pullman Rotorua have an executive lounge?

No, the hotel doesn’t have an executive lounge.

Does Pullman Rotroua have a pool or jacuzzi/spa?

No, we do not have these facilities.

What are the special offers available at Pullman Rotorua?

For all special offers including room sales, restaurant specials and special events see our offers

Does Pullman Rotorua offer parking?

Yes, valet parking is available for all guests at an additional charge of $59 per day with a discount applicable for Accor Live Limitless members, find out more at Valet Parking

Is there a complimentary airport shuttle available at Pullman Rotorua?

No, our hotel does not offer any complimentary shuttle services.

Can I bring my pet to Pullman Rotorua?

No, only disability assistance dogs are permitted at Pullman Rotorua.

Does Pullman Rotorua offer laundry service?

Yes, we offer an external laundry and dry cleaning service at an additional cost.

Can you store my bags before I check in and after I check out?

We are able to store guest bags before check in or after check out. Storage depends on the size of the luggage and is at the hotel manager discretion.